Huawei Responds to Trump Backlash with B2B Support for Device Owners

In response to Google revoking Huawei’s US license for Android, the company has announced that it will continue to supply tech support, security, and after-sale services to US consumers.

Since Trump’s decision of barring foreign telecom agents from using or deploying tech on US soil, Google has been forced to lift Huawei’s Android license. The Chinese company hopes that the upcoming trade talks between the two nations may alter the status quo.

Huawei Phone Owners Left without support?

Earlier this week, Chinese telecom champion Huawei announced that all US sales would be discontinued until further notice. However, Huawei and Honor device owners will still be able to access some services such as after-sale and tech support.

Security updates will also be available to users as soon as they roll out, despite the country-wide ban.

In the statement, Huawei also pointed out that although Google’s license withdrawal was unfortunate, the company’s contributions to global Android sales is significant (a double-digit increase compared to last year). The numbers further reveal that Huawei alone managed to outrun every major telecom market player.

Huawei statements also reveal that despite Google’s move, smartphone owners will still be able to download apps and updates from the Play Store. The same thing cannot be said about Android OS updates.

The Chinese telecom company declared that it’s doing everything it can to accommodate Huawei and Honor users, but, given the geopolitical developments, it may next to impossible to offer complete customer support.

Does this mean that the Android won’t work?

Since Huawei no longer has a license to deploy Android systems, the company has decided to develop a proprietary operating system. No word on the design on features, but from what we gather, the in-house OS will surely mirror some of Android’s features to avoid software conflicts.

The company failed to mention when the new system will be launched.

That’s it for China and the rest of Asia. As for the North American markets, Huawei users will be able to take full advantage of Android.

There’s also good news for those who wish to purchase an Honor or Huawei device – yes, you can still find them in stores across the US, but accompanied by a two- or three-digit price tag. The same terms described by Huawei’s statement applies to phones currently in stores or awaiting overseas shipping.

Wrap-up

In an ever-shifting telecom ecosystem, one has to wonder about what the future may bring. Trump’s executive order was indeed a blow to the Chinese telecom company, but where does that leave the US market?

Android will probably have to redouble its efforts in order to offer a product that’s similar in features with Huawei.

More than that, considering the all-out ban on foreign technology, we can very well expect a rise in prices as new production facilities and assembly lines will have to be constructed to accommodate the user demands.

We should also keep in mind that although Google owns Android, some manufacturing techs are under Chinese patent.

What’s your take on Huawei’s response to Trump’s executive order? Head to the comments section and let us know.